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So Long, General Woodwork Supplies

September 22, 2012
by the gentle author

Today, the proprietors of General Woodwork Supplies in Stoke Newington High St hand over the keys of the premises where they have been trading since 1946 to the new owner of the building, and thereby ends the story of a family business that began in Curtain Rd in Shoreditch with General Furniture Trade Supplies in 1896. Already, the handymen of the East End are grieving the loss of this celebrated hardware shop and builders’ merchant that stocked everything, where they cut timber to size, and where you could always get advice and even instructions on how to do it yourself.

General Woodwork Supplies was one of London’s great hardware shops, a temple to the art of do-it-yourself, with innumerable drawers stretching up to the ceiling that contained every possible fixture and fitting. The organisation of the interior had evolved over more than half a century through function and requirement, with two long counters facing you as you walked in the door and a capacious wood store leading off to the right. Every surface and corner was encrusted with a display of household paraphernalia and there were a myriad useful things hanging from above. And, like barmen in a Wild West saloon, the staff welcomed everyone with an understated swagger at General Woodwork Supplies, leaning forward across the counter to engage in banter.

From my own experience, I can vouch this was an invaluable place because they did not expect you to be an expert, showing indulgence while you explained what you needed to do in your own words. And invariably, they always supplied what you needed to do it where other shops failed.

Recognising that an endeavour of such admirable longevity and popular repute must not be allowed to slip un-noticed into history, I went up to Stoke Newington in the final days of General Woodwork Supplies and spoke with Jeff Bentley who has been running the business alongside his two brother-in-laws Michael and David Cohen in recent decades. Meanwhile, photographer Simon Mooney slipped in behind the counter to create his own elegy in pictures.

“My father-in-law Harry started General Woodwork Supplies in 1946. His father Mark Cohen was a master carpenter, he had a business in Curtain Rd – General Furniture Trade Supplies – which the old man established in 1896, supplying the furniture trade in Shoreditch. By the twenties, they were making cinema seats and  supplying all the metalwork and brassware to go with them. But in World War II they took a direct hit, all they could do was salvage the stock and put it in storage. And Mark retired then. My father-in-law was in the fire service and since he had a lot of spare time, he used to make toys during the day. Then, after the war, Harry had a workshop with his brother Morry, doing distressed furniture and making it look antique for the Americans. Yet Harry wanted to open a shop, he was in this late twenties and his old man was in his sixties, and meanwhile Morry went off the work as a cabinet maker, he was more skilled.

Harry started off at 120 Stoke Newington Rd for a short time, selling ironwork and brassware, until the building was compulsorily purchased by the council to build flats. He and his wife Dora had three little children by then – David born in 1937, Rita born in 1941 and Michael born in 1946 – and they started off with very small beginnings. He managed to obtain a licence from the Board of Trade to deal in timber, and because of his connections in the business he was able to obtain hardwood, but it was a struggle and they really worked hard.

He rented 78 Stoke Newington High St and he sold some of the salvaged stock from Curtain Rd, he did whatever he could to earn a crust. He made things. He would make box pelmets to order and go into people’s homes to fit them, and that was the mainstay of his trade. His son David went into the airforce for a couple of years before joining the family business. Then, David had an accident and cut a finger off, so young Michael got a dispensation to leave school and work with him at fourteen years old. They employed people and grew the business, and the shop next door became available and they expanded into it. In 1947, they bought the freehold in number 78 and then the freehold of 80 became available too and later 76, and they bought both. During this time, Harry had the foresight to take any job. He said, ‘I can do it,’ knowing he did not have the equipment, but over the years he expanded and bought machinery. It was the cart before the horse.

People started to do work themselves in the mid-fifties. Labour was still cheap but in sixties when it became expensive everyone began to turn their hands to doing things themselves. And, by the late sixties and early seventies, everything went ‘contemporary’ with clean lines and people wanting to get rid of mouldings and features. Rather than replacing panelled doors, we would cut a piece of hardboard to size and they would pin it onto the door and create a modern flush door. They would cut off newel posts and box in banisters to hide the spindles, and this continued throughout the seventies. We got a good reputation for quality things people wanted, we could produce the pieces of wood to size and they could do it themselves. Harry was into specialist hardwoods and we could make skirting and mouldings to order. We started a mail order business and sold timber all over the world. The machines were working all hours of the day!

After property in Islington got too expensive, we got the overflow down here. They were gentrifying, and what we found was that these large houses, which after the war had been converted into flats, were being returned to single houses and we started making the mouldings to fit back to restore them to what it was previously.

I joined the business in 1968. I was a television engineer and I worked in retail selling televisions, and I had been doing that for ten years. When I got married, I was invited to join the family firm. There wasn’t actually a gun put to my head, but it seemed the thing to do and they were welcoming. I had no formal woodwork training apart from what I learnt at school and the rest I picked up as I went along. My father-in-law was the boss and, as he got older, Harry decided that his youngest, Michael, was most adept at business and asked him to handle the day-to-day running, while David leaned towards machinery and he took care of that side of things. I fitted in doing what I was told, most of my time was spent with customers. But everybody knew everything, so we could all cover for each other.

Harry died in February 1991, and he came into the shop regularly until January of that year. All this time, his wife Dora – who is now ninety-nine years old – was in charge of the book-keeping side of the business. My wife gave up her work as a legal secretary when our first child was born, but when our second was two or three, she decided to go and help her mum do the book work. Then Michael got married and, after their little girl was born, his wife joined the other two women doing the books between the three of them, and that’s how things were done.

Now, David is seventy-five, I am seventy-three and Michael is sixty-seven, and the thought of the business going into other hands without us is something we would not want. I have a house that’s been neglected for fifteen years and needs some tender loving care, and I shall try to do it myself. “

Michael Cohen

David Cohen

Jeff Bentley

“Stokey will bloody miss you, it will go down hill!” – “What will we do without you?”

“Good Luck to the three of U” – “Worst news I heard all month! No it can’t be true” – “Thankyou for the help” – “So sad” – ” You will be missed!”

Photographs copyright © Simon Mooney

You might also like to read about these other hardware stores which remain open

At M&G Ironmongery & Hardware

At KTS, The Corner

24 Responses leave one →
  1. September 22, 2012

    I’m so sorry this shop has closed. Ever since I was tiny hardware shops with all those little drawers, magical smells and the promise of DIY success have been my favourite places to go. At least your writing and these fantastic photos have bottled this one’s essence. Thank you. RIP General Woodwork Supplies & may the guys involved enjoy their retirement too.

  2. Libby Hall permalink
    September 22, 2012

    And in the 60s you could still get replacement seats for bentwood chairs that were moulded with the traditional pattern embossed on them.

    Lovely photographs, already engendering pangs of nostalgia.

    But oh, over 45 years, how we no-nothing female shoppers learned to know which of the three would be most tolerant of our ignorance, and least likely to be quickly grumpy at our inarticulate descriptions of what we wanted!

  3. Claudia Leisinger permalink
    September 22, 2012

    How sad! These are the kind of shops that make you part of their world, that envelop you with their story while you stand in them. So much life has rubbed off on the counter with all its cuts, the wall of notes and the many many drawers, it seems like a living organism. What a shame it will be no longer.

  4. Hannah permalink
    September 22, 2012

    What a shame this iconic and very useful shop must go. So many times did they provide exactly what I needed, wierd and wonderful, and always with a smile and a comment! That kind of knowledge and customer service is almost extinct today so I’m sure I’m not the only one that says thank you for your help. Happy retirement!

  5. September 22, 2012

    Thanks for venturing north to record the last days of this wonderful place. We will all miss it so much in the days to come

  6. Sarfaraz Loonat permalink
    September 22, 2012

    They will be missed in the local area…I am sure, a great articel with lots of interesting history…

  7. Colin Thomas permalink
    September 22, 2012

    Four candles……………no, handles for forks!

  8. September 23, 2012

    Thank you for such a wondeful blog

  9. September 23, 2012

    Shops like this are an endangered species….it is such a loss when one of them goes. There is a very similar hardware emporium ‘Thomas Brothers’ up beside Archway roundabout at the top of Holloway Road, hope it keeps going for another generation.

    Your photos are a wonderful archive, really capture the feel of such stores. Thanks for posting this.

  10. Chris F permalink
    September 23, 2012

    A loss to the community and a gain for B&Q…. The major DIY stores do not carry this level of stock and sell things like screws in packets that are always one short of what you need, therefore requiring you to purchase two packets… I bet these chaps would sell you a single screw if you asked. They probably have fixtures & fittings squirreled away from when the shop first started trading… What is going to happen to the shop and its contents? Auction? Imagine having to clear all of those drawers out! I’d give it a go……..

  11. Andrea Kirkby permalink
    September 23, 2012

    What a lovely shop that was. It was like Army Surplus only for DIYers. Always full of useful things, as well as items you couldn’t work out any use for… new handles for any gardening or kitchen implement, for instance, so you could repair things instead of chucking them away. Just walking past it was an experience. It was one of the things that I missed when I moved away from Stokey (though fortunately to Norwich which still has the marvellous Thorns).

  12. September 24, 2012

    Bought more bits of wood and other widgets from here than I care to remember, and it was always such a pleasure. The most helpful and gentlemanly team a shop could wish for!

  13. Jeff Bentley permalink
    September 24, 2012

    Thanks to one and all for your very kind comments
    David, Michael,Jeff and all at General Woodwork Supplies

  14. Cherub permalink
    September 27, 2012

    B and Q and the other chains are a soulless experience compared to going into these old DIY shops. The staff know just what you need and they know exactly where to lay their hands on it as well. You also find all sorts of stuff from days gone by, just like your dad and grandad used. The pics here made me think of Jarvo’s when I lived out at Upminster many years ago, sadly also gone now.

  15. October 2, 2012

    What a wonderful set of images – really lovely documentary set.

    I don’t know the shop in question as I don’t live in the area, but it reminds me of my local shop that specialises in door handles, fittings, hinges etc. The experience I had there recently was a world away from the likes of Homebase, B&Q etc. They actually take the time to explain what’s what – invaluable for a DIY-phobe like me. I wish there were more stores like these and it’s so sad that this one has closed.

  16. Maria nickells permalink
    November 14, 2012

    Seems like a great store! I own a family run hardware shop with my husband in Staffordshire, times are hard but we work long hours to keep going – join us on Facebook if you all want – worth a look tamworth toolbox

  17. simon turner permalink
    November 25, 2012

    I have known David, Michael and Geoff for 20 years and it was a very sad day when GWS closed. I bought everything from there and then had good try at clearing out their cellars before they finished trading. I found an original wooden till with handwritten till receipts dated 1947 along with all sorts of other paraphanalia. I wish them well for the future. They will be sorely missed in Stoke Newington. Where on earth am I going to get my panel pins wrapped in newspaper or weird bits of rare and unidentifiable bits of wood?

  18. David Bentley permalink
    December 27, 2012

    Thanks very much for putting together such a wonderful documentary of our family history !

  19. May 19, 2013

    What a wonderful article. So leased to be reminded of this great shop. I went there a lot when I lived in Stoke Newington in the 80s. Fabulous place.

  20. November 20, 2013

    It looks like they’ve got everything in one place. I believe they have written history in that place.

  21. Edy Trulli permalink
    June 20, 2014

    I’m a generalist tradesman, have been living in Hackney for 25 years and was a regular customer at GWS.
    I couldn’t it believe when Michael told me the shop was going to close down. So sad.
    Reading this article literally brought me to tears (No kidding, they are still streaming as I type).
    Looking at the photos I remember vividly every angle of that shop.
    How many times I spent looking into those bins full of off-cuts trying to find a match for some pending job or another. Many, many jobs I have undertaken would not have been possible without those boys’ help. I got advice on building staircases, cabinets, and traditional sash windows.
    Always approachable, professional, courteous and diligent but above all friendly. Once they got to know you and understood how far the jokes could go without offending your “customer’s sensibilities” it was one piss-take after another. I chatted with them, learned from them, joked with them and now I cry with them. What a great bunch they are. I wish all the staff from General Woodwork Supplies all the very best. They are now, and will continue to be, sorely missed.

  22. Martin permalink
    October 22, 2017

    A great shop, fantastic people, always helpful, sad that they closed. I lived just behind on the common in 1979 & they must have supplied half the items I needed to refurbish the house.

  23. April 4, 2019

    The most useful shop in east London, along with Clarks in Hackney Road. Just about anything you might need now lost to the mists of time…genuinely missed!

  24. Stephen Donnelly permalink
    June 28, 2019

    I remember working there along with Mark, David, Michael and Geoff 🙂 happy days back in the day, im sorry the place closed down, if you ever needed a “Gross” of something you knew you could get it there in General Woodwork Supplies, i remember a story about a sales pitch fixing a woodworm problem, if i remember right you needed (to get them buggers properly) 1 magnifying glass, 1 small pin hammer and a lot of patience, what you had to is look through the magnifying glass and if you see a woodworm, you had to knock it on the head with the pin hammer (and it had to be on the head) if that didn’t work you would would get some woodworm treatment 🙂 that’s one of my own stories, one of many…….

    Stephen from Ireland 🙂

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